Frequently
asked
questions

How does ‘pay on tour’ work

When making a booking with us, you will only pay a deposit to secure the booking. The remaining balance can be paid to the tour guide on pickup from your hotel or at the pier. Please prepare the remaining balance in cash as not all tour operators have a credit card machine available.

How can I pay for my tour

On our website we charge you a deposit to guarantee the seats. You can pay either by Paypal, Mastercard, VISA and JCB. A bank transfer is possible, please contact us for the details. On the tour day you can pay the remaining balance in cash to the tour guide.

Can I book tours for the next or same day?

You can safely book tours for the next day until 21:00 in the evening. After that it’s best to contact us to see if we can make the arrangements for you. We block same day bookings on our website in case of availability problems but you can always contact us so we can check availability for you.

When do you send me my pickup time?

When booking a tour with us, you will receive your booking voucher straight away. We are usually informed about the pickup time 1 day before the tour date, sometimes a few days earlier. You can expect an email from us with the pickup time on the day prior to the tour.

How do I book for infants

Infants don’t have to be booked individually. If you wish to bring a baby, please let us know on the checkout screen. An infant won’t have his or her own seat during transport but can be carried by an adult. You can bring a baby stroller if you wish.

How will I be picked up and dropped off

If your tour includes a pickup, an air conditioned minivan will pick you up from and drop you off at your hotel. Please be ready at the mentioned pickup time at the lobby of your hotel.

Do you offer discounts for groups

Our margins are very low but in case of groups of 6 persons or more we are able to provide a group discount. Please contact us prior to booking to make the arrangements.

Do I have to print my booking voucher

No, that’s not necessary and we don’t promote it. Please show the booking voucher on your phone to the driver. That saves paper and ink.

Can I be picked up from a private house or villa

In some cases this is possible. Please contact us with a location in Google maps so we can check if pickups are available from there.

What if the pickup is late or doesn’t show up at all

If the driver is at least 15 minutes later than the mentioned pickup time, please contact us straight away so we can contact the driver. Due to the size of Phuket it’s difficult to plan an exact pickup time, especially in traffic. You can always call us or send us a message to check about the pickup.

What happens in case of bad weather

If the weather doesn’t permit a safe tour and the operator cancels it, we will contact you straight away. We will try to reschedule to a different day. If that’s not possible, we will refund you in full

What is your cancellation policy

Deposits paid through this website are non refundable, unless otherwise specified in the terms and conditions.

Can I change the date of the tour

Yes, please contact us no later than 17:00 on the day prior to the tour date so we can change the date for you

How can I trust Phuket-tours.net

This is a concern for many customers and we realize that. We have been in the tour and travel business in Thailand for over 15 years. We are listed on Tripadvisor, 
We currently have a healthy 4.5 out of 5 score there.

We are registered with the Thai Tourism Authority (TAT) with license number 34/00803.
For payments by Paypal and credit card you are protected by buyer protection. Until today no one has ever had to use it!

Why don’t you provide tours with animal shows

We firmly believe that animal shows are a thing of the past and don’t want to promote animal cruelty, even when it’s still widely accepted by many people. There are many other ways of having an amazing day out. We therefore don’t provide tours that have animal shows on the itinerary.